Privacy Policy

At ILIRU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website at https://iliru.shop/.

1. Information We Collect To process and deliver your orders, we collect the following information:

Contact & Delivery Details: Name, shipping address, email address, and phone number.
Order Details: Transaction history, order summary, and payment verification details via Shopify Payments.
Technical Data: IP address, device preferences, and browsing behavior on our store.
Customer Support Data: Any information you provide when contacting our support team regarding your order or our products.

Note: We do not store, process, or collect credit card or financial account numbers directly on our servers, as all online transactions are securely processed through Shopify Payments.

2. How We Use Your Information Your personal information is used strictly to:

Order Fulfillment: Package and deliver your Wood Coaster Inlaids to your address in Luxembourg, Canada, USA, Germany, the UK, and Australia.
Customer Support: Communicate order status updates, delivery coordination, or answer inquiries.
Store Optimization: Improve product offerings, website performance, and user experience.
Security & Fraud Prevention: Ensure safe delivery and verify order details.

3. Data Security We take your data security seriously. We utilize industry-standard safeguards—including SSL encryption technology—to protect your personal information from unauthorized access, alteration, disclosure, or misuse.

4. Cookies Our website uses cookies to enhance your browsing experience, analyze store performance, and remember your shopping cart items. You can choose to disable cookies in your browser settings; however, some features of the store may not function correctly.

5. Third-Party Services We share relevant personal data only with trusted third-party providers necessary to operate our business:

Shopify Payments & Platform: Powers our e-commerce store and processes your secure online payments.
Courier & Logistics Partners: Provided with your shipping address, recipient name, and phone number to coordinate parcel delivery internationally.

These partners receive only the data necessary to perform their services and are required to keep your data confidential.

6. Your Rights (EU / GDPR Compliance) Since we operate from Luxembourg and comply with General Data Protection Regulation (GDPR) standards, you have the right to: