Refund policy

At ILIRU, your satisfaction is our top priority. If you experience any issues with your order, please contact us immediately — we are committed to resolving it quickly and efficiently.

1. Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Eligibility To be eligible for a return:

• The item must be in the same condition that you received it (unused and in its original packaging).

• You must provide the receipt or proof of purchase.

3. Return Procedure To initiate a return, contact our customer support team with your order number and details about the product:

• Email: nehir.karakas01@gmail.com

• Phone: +352 691 987 678

• Business Address: 88 Rue des Trevires, 2628 Bouneweg-Süd, Luxembourg

Note: Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or incorrect:

• Include clear photos showing the damage or error in your email.

• If confirmed, we will issue a free replacement or a full refund.

5. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

6. Refunds We will notify you once we’ve received and inspected your return to confirm if the refund is approved.

If approved, you’ll be automatically refunded on your original payment method (Shopify Payments) within 7–14 business days.